Category Archives: Customer Service & Social Media Perspective

This city has the most ultra-rich residents in the world

Thanks; Fang Block

Published: June 27, 2017 7:02 p.m. ET

The New York City metro area had 8,350 residents with a net worth of at least $30 million in 2016.

The New York metropolitan area remains the top magnet for the world’s ultra rich, attracting 8,350 residents with a net worth of at least $30 million in 2016, according to a Wealth-X report released Tuesday.

Compared with 2015, the ultra-high-net-worth individuals residing primarily in New York, New Jersey and Pennsylvania grew 9.6%, according to the World Ultra Wealth Report 2017 by Wealth-X, a global wealth information and insight business provider.

Hong Kong and Tokyo remained the second and third most popular global cities for the ultra rich; London and Paris ranked fifth and sixth.

London was the only top-10 city to register a decline in its ultra wealthy population, as wealth levels took a hit from currency weakness and Brexit-related concerns.

Worldwide, the ultra-rich population grew by 3.5% to 226,450 in 2016, representing a strong rebound from last year’s sharp fall of 7.1%.

However, there were significant regional fluctuations, with North America and Asia Pacific recording a rise in the number of the ultra rich and their overall fortunes, while the rest of the world saw a decrease in wealth creation.

Other major findings in the report include:

• The combined wealth of the ultra rich, which comprises just 0.003% of the global adult population, increased 1.5% year-over-year to $27 trillion.

• Almost half of the global ultra wealthy population (108,610) had a net worth of between $30 million and $50 million.

• The number of billionaires declined 3.1% to 2,397; their combined net wealth dropped 3.1% to $7,400 billions.

• Latin America and the Caribbean suffered double-digit falls in its ultra wealthy collective wealth, with the population decreasing 3.4% to 6,850.

• Liquid assets, primarily cash, owned by the ultra wealthy stood at $9.6 trillion in 2016, accounting for the largest share (35.4%) of their holdings.

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Top 100 City Destinations Ranking: WTM London 2017 Edition

Thanks;Wouter Geerts

Published;NOVEMBER 7TH, 2017

Euromonitor International is pleased to release its annual Top City Destinations Ranking, covering 100 of the world’s leading cities in terms of international tourist arrivals. For the first time, the Top 100 City Destinations Ranking 2017 Edition was unveiled at World Travel Market (WTM) London, the leading travel and tourism event worldwide. This year’s report includes forecast data up to 2025 and incorporates future travel trends to give further insight on how travel trends are borne out of the opportunities and challenges that cities face.

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According to the report, Hong Kong was the most visited city in the world, benefiting from its strategic location and relationship with China, followed by Bangkok, which has overtaken London in 2015. Asian cities dominate the global destination rankings thanks to the inexorable rise of Chinese outbound tourism. In 2010, 34 cities from Asia Pacific were present in Euromonitor International’s ranking. This jumped to 41 cities in 2017 and is expected to grow to 47 cities in 2025. Asia Pacific is the standout region that has driven change in the travel landscape and is expected to continue doing so in the coming decade with Singapore overtaking London as the third most visited city in the world by 2025 making the podium fully Asian.

On the contrary, the performance of European cities has been hampered by several events in recent years, including the Eurozone and migrants crisis, as well as Brexit and terrorist attacks. Despite the uncertainty, some European destinations, in particular Greece, Italy and Spain have profited from unrest in the Middle East and North Africa (MENA), as they offer a similar climate to countries affected by unrest such as Turkey, Egypt and Tunisia.

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Performance in the MENA region has fluctuated greatly in recent years, however Euromonitor forecast data show a recovery for the region in 2017 and beyond. Most noteworthy, it is expected that Egypt will register growth in 2017, after a strong decline in 2016. While the Middle East and North Africa’s main challenges are wars and border disputes, Africa is looking to do the reverse: opening borders and enhancing collaboration with the African Union’s plans towards seamless border. African leaders are seeing travel and tourism as a way to boost the economic prosperity of the continent.

In stark contrast to Africa, the plans towards stronger border controls might weight heavily on America’s performance. Although seeing positive growth, US arrivals witnessed a slowdown in 2016 due to a strong dollar and political uncertainty surrounding the US elections. According to Euromonitor International’s Travel Forecast Model, if the US drops out the NAFTA and imposes a 35 percent tariff on Mexican imports, followed by Mexican retaliation, the impact on inter-regional travel would be considerable. New York, the most visited city in America and the only US city in the top ten most visited city ranking, has revised its 2017 forecast expecting a potential fall of 300,000 visitors, as a worst case scenario.

 

The top ten most visited cities are:

1. HONG KONG: 26.6 MILLION VISITORS

2. BANGKOK: 21.2 MILLION VISITORS

3. LONDON: 19.2 MILLION VISITORS

4. SINGAPORE: 16.6 MILLION VISITORS

5. MACAU: 15.4 MILLION VISITORS

6. DUBAI: 14.9 MILLION VISITORS

7. PARIS: 14.4 MILLION VISITORS

8. NEW YORK: 12.7 MILLION VISITORS

9. SHENZHEN: 12.6 MILLION VISITORS

10. KUALA LUMPUR: 12.3 MILLION VISITORS

Source: Euromonitor International

 

Euromonitor International’s report drills down into the detail of the figures to highlight why some cities are performing better than others and how emerging trends are going to re-shape the travel industry and disrupt the ranking up to 2025.

Some of the key emerging travel trends identified by the report are:

Asia – Cashless Asia

Cities as Digital Investments

To ensure continued arrivals growth and sustainable expansion, Asia cities are streaming ahead with initiatives to become smart cities. A big step towards as “smarter” society and economy is the growth of digital payment facilities. Cryptocurrencies are here to stay. The impact on the travel industry could be immense, not only in the way people travel, but also by simplifying smart contracts.

Europe – Angels and EU-nicorns

Cities as a Start-Up

While overcrowding represents a key issue in many European cities, there is a growing drive amongst start-ups in Europe to address other pain points in travel. Some of the largest start-ups in travel originate from the US. However, the US is increasingly competing with European hubs for start-up talents and investment.

UK – Rail Revolution

Cities as connectors

Over half of the international travelers coming to the UK visit London. There is a major gap between London and the second city, Edinburgh, which has less than 10% of London’s arrivals. Making the rest of the UK more accessible is an important focus of the UK’s strategy with rail a key focus to achieve a better connectivity and movement of international visitors.

Americas – Recognize that face?

Cities as hubs of innovation

As part of his policy to tighten border control, US President Donald Trump has ordered increased speed in implementing biometric scanners at airports. The travel industry is not only looking at the face to merely identify a traveler, but also to tell travel players what it wants, through speech and emotion. Voice is widely lauded as the latest frontier, which would have big implications for travel.

MEA – Looking beyond borders

Cities as entry points

Performance in the Middle East and Africa has fluctuated greatly due to unrest in many countries. However, 2017 is expected to be a good year across the board. Dubai seems insulated from all the turmoil that is going on around it. The city’s tourism industry is booking and is adopting new technologies at rapid pace. Johannesburg is the only Sub-Saharan Africa city in the ranking. However, tourism is considered a pillar of its economic growth strategy and the city is investing heavily in technology.

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Beauty and Personal Care in Australia Sees Strong Demand from Chinese Consumers

Thanks;Tim Foulds

Published;OCTOBER 30TH, 2017

Australia’s beauty and personal care market was supported by Chinese consumers, both local and international, who view Australian products with high regard. Chinese consumers are attracted to Australian products, not only in beauty and personal care but also in other industries including consumer health and packaged foods, which is due to the country’s clean and green reputation, strict regulations and quarantine control. Chinese consumers snapped up Australian-made beauty brands, particularly in skin care and bath and shower, with this trend supporting overall growth of the industry in 2016. Brands that resonate well with Chinese consumers are typically naturally positioned and feature natural ingredients.

Australian companies looked to capitalise on Chinese demand for Australian products, focusing on expanding their Chinese distribution as well as tailoring their products and retail stores to suit Chinese consumers. In 2016, chemist/pharmacy Amcal launched a Mandarin Chinese language version of its website, with the new store to ship orders from Australia to China. Australian online premium beauty retailer Adore Beauty opened a store on Chinese online platform Alibaba in 2016; however, the store was closed six months after opening, with the company to consider other channels to connect with Chinese consumers. Australian brand Goat Soap has become popular amongst Chinese consumers, with trade press reporting that the brand made AUD1 million in sales on China’s Singles’ day in 2016 through the company’s store on the Tmall platform.

Outlook

The demand for Australian products is not expected to wane, with Australian-made and -owned companies to maintain their strong reputations locally and abroad. Australian-made products are more trusted and perceived as higher quality, with consumers willing to pay a premium for Australian-made. Australian companies will continue to focus on their China strategies, with an increasing number of sales expected to occur in China direct to consumers through Chinese e-commerce sites Tmall and JD.com. An increasing number of Australian companies and retailers have opened their own sites through these channels, as they look to capitalise on the demand from Chinese consumers.

China provides promising export opportunities for Australian beauty and personal care companies, particularly given the challenging operating conditions in Australia with the high level of discounting activity. Natural skin care company BWX has seen success with its skin care brand Sukin, which has been performing strongly through drugstores/parapharmacies in Australia. The brand is a cruelty-free and vegan range featuring natural ingredients. BWX has been eyeing the Chinese market and has established Sukin flagship stores on online retailers JD.com and Tmall, as the company looks to increase brand awareness among Chinese consumers. Pental Products is also focusing on its China strategy through the export of its Australian-made Pental products, including its Country Life and Velvet soaps. The company has launched “The Australian Country Life” brand of goat’s milk soap for export to China, specifically tailored to this market.

New Lifestyles System Data: 2017 Global Consumer Trends Survey Results

Thanks;  Euromonitor Research

Published; SEPTEMBER 28TH, 2017

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We are excited to announce that the latest consumer survey results from the 2017 Global Consumer Trends survey are now live in the Lifestyles dashboard in our Passport database. Euromonitor International’s Global Consumer Trends surveys help companies stay ahead of a fast-changing consumer landscape by reaching out to internet-connected consumers from across the globe, then translating the results into comprehensive analysis and actionable opportunities.

Euromonitor International’s latest Global Consumer Trends survey data reveals a multitude of information about the 2017 consumer. With a global environment of rapid change and constant innovation, it is no surprise that consumer’s lifestyles are adapting quickly. The megatrend analysis enables Euromonitor International to identify emerging trends, while also monitoring how long-term megatrends are shaping the world. These megatrends are applicable to this year’s survey results.  Read on to learn more about the five key trends shaping consumer lifestyles.

Experience More

Millennials lead the way in trading the accumulation of things for experiences, particularly authentic, international travel opportunities. However, all consumers of all ages are looking for more time to relax.

Middle Class Retreat

Shopping preferences vary widely across markets and consumer segments, with some focused on buying fewer, high quality products and others succumbing to the pull of bargain hunting.

Connected Consumers

Consumers must now balance the benefits of ever-present internet access with added stresses and challenges to focus on “real world” activities.

Healthy Living

While consumers across the globe have nearly-endless access to health and wellness information, those with higher education are most likely to take advantage of tech advancements and opportunities to research and monitor their health.

Premiumisation

Meal preparation from scratch is often the first thing to go as consumers juggle priorities, particularly among younger consumers who are more likely to turn to meal preparation kits or delivery / takeaway options that offer convenience and premium ingredients.

To learn more about the latest Lifestyles trends, download our free survey extract or request a demonstration of Passport. If you’re a current client, the full system refresher highlighting key survey findings across all major consumer lifestyles areas can be found in the Lifestyles system in Passport.

 

Is the open office layout dead?

Thanks;April Kilcrease

Published;August 10, 2017

The open office layout is meant to foster an egalitarian work environment that inspires creativity and spontaneous collaboration among colleagues. Nearly 60 years since their invention, an increasing body of research is beginning to show what many employees already know—open offices often fall short of that ideal.

How we got here

A pair of German brothers developed the original open office in 1958. Gone were managers’ private offices and underlings’ rows of desks. Instead, the new design featured clusters of desks based on departments. By removing physical barriers, the designers were convinced that communication and ideas would flow freely.

Less than a decade later, Herman Miller chief executive Robert Propst invented the cubicle and the walls returned. Propst criticized the open office as a wasteland that “saps vitality, blocks talent, frustrates accomplishment.” He envisioned his cubicles as a way to liberate workers by providing them with privacy and personal space.

Unfortunately, most businesses downgraded his roomy, flexible designs to the depressing, but less expensive, warren of beige cubicles that we all know now. (In a 1998 interview, Propst himself accused companies of manipulating his original idea into “hellholes.”)

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Today, the open office layout is back with a vengeance. In a 2013 survey by CoreNet Global, an association for corporate real estate managers, more than 80% of respondents said their company had moved toward an open space floor plan. And once again, the backlash has begun. In the last five years, a slew of articles with alarmist titles like “Death To The Open Office Floor Plan!” and “Open-plan offices were devised by Satan in the deepest caverns of hell” have assailed the supposedly progressive design.

So what exactly is wrong with the modern open office layout and how can we create spaces that fulfill the promise of a happy and collaborative workplace?

What isn’t working

By design, colleagues are more accessible in an open office layout. The minute a question pops into your head, you can easily hop over to a co-worker’s desk, or simply swivel your chair to face them. Unfortunately, these well-intentioned intrusions can lead to real problems.

First among those is reduced productivity. According to a study on the cost of interrupted work, a typical office worker is interrupted every 11 minutes. Even worse, people often take up to 25 minutes to refocus on the original task.

And without physical barriers to block it out, noise may be the number one problem with open office plans. Together, loud phone talkers, gossipy co-workers, and that guy chomping on an apple every afternoon can frazzle your auditory system. Researchers have found that the loss of productivity due to noise distraction doubles in open office layouts compared to private offices, and open office noise reduces the ability to recall information, and even to do basic arithmetic.

As anyone who’s had to call their doctor from their desk knows, one of the worst parts of open office layouts is that you can’t control who you hear—or who hears you. In a 2013 study about the privacy-communication trade-off in open offices, 60% of cubicle workers and half of all employees in partitionless offices said the lack of sound privacy was a significant problem.

Along with these frustrations, open offices are actually making people sick. A study on the association between sick days and open office plans found that people working in open offices took 62% more sick days than those in private offices. And remember all those interruptions that workers experience in open offices? In a survey in the International Journal of Stress Management, employees who were frequently interrupted reported 9% higher rates of exhaustion.

The office of the future is here

Clearly, open office layouts aren’t the hotbeds of creativity designers originally hoped they would be. And with office space at a premium, private offices for everyone isn’t a realistic alternative, nor is it ideal. The ebb and flow of effective collaboration requires several types of spaces. As workplace experts outlined in the Harvard Business Review, employees tend to generate ideas and process information alone or in pairs, then come together in a larger group to build on those ideas, and then disperse again to take the next steps.

Luckily, the solution is fairly simple—design offices with a variety of areas to suit different kinds of work, including communal hubs and meeting rooms for group work, and smaller private spaces, where people can put their heads down and concentrate. Then give employees the freedom to choose between these places throughout the day.

The best place to start? Talk to your people. When companies understand what types of environments their employees need to do their best work, they can design better offices to meet these needs. Engineers who spend hours brainstorming in small groups don’t always need the same sorts of dedicated spaces for focused concentration as copy editors or financial analysts. Here are three of the more progressive ways to make your space suit your employees:

Privacy pods. Perhaps the most powerful and popular trend in the move away from open offices is an increased number of small private spaces. These include soundproof glass rooms, which provide quiet refuges, while keeping the airy feel of an open office layout, as well as so-called “phone booths,” closet-sized spaces for focused solo work and confidential meetings between two people.

Zoning. Along with building more private nooks, companies are now replacing traditional conference rooms with a greater range of meeting spaces. These include alcoves where groups of three to four co-workers can gather for a meeting on the fly, and team meeting spaces for five to eight people that can be booked in advance or saved for groups that meet frequently. Businesses can also cut down on unwanted distractions by dividing floor plans into neighborhoods based on expected noise levels and locating chattier departments, such as sales and operations, far away from quieter teams. Using desks, shelving, and large plants to create more labyrinthian configurations reduces auditory and visual distractions as well.

No designated desks. Today’s mobile communication tools allow people to work from anywhere, opening up the entire building as a potential workplace. You may want the buzz of energy that a cafe or atrium can provide. Other times, you may find that setting up shop in the fresh air can lead to fresh perspectives.

Moreover, according to the architecture and design firm Gensler, “employers who offer choice in when and where to work have workers who are 12% more satisfied with their jobs and report higher effectiveness scores.”

These kinds of setups—where people have the autonomy to work in the areas that best suit their tasks and temperaments at any given moment—may just be what offices need. With them, companies can finally achieve the freedom and exchange of ideas promised by the original open office of the 1950s. And that can give us something we can all agree on: workplaces that work for all employees.

UK Bans Card Surcharges, will Merchants Raise Prices?

THANKS ; Ryan Tuttle

Published ; AUGUST 28TH, 2017

Interchange and assessment fees were a fixture in UK news in mid-July as the UK Treasury declared merchant surcharges illegal, beginning January 2018. Heralded as a common sense move by many commenters, the ban does, however, beg the question of whether merchants will raise prices to cover card fees. The decision charts a contrasting course to that of both the US and Australia, which have both made headlines in recent years over challenges to surcharging laws but permit the practice, subject to limitations. The move may also prove valuable ammunition in the future for litigants looking to take up the charge of a recently rejected interchange fee lawsuit in the UK.

Going beyond PSD2

Surcharging – the merchant practice of attaching fees to card transactions – is a contentious issue. For merchants, it represents an opportunity to pass along the cost of card transactions that would otherwise eat into profit margins. For consumers, it is an added cost that can be confusing and at times excessive. In some cases, surcharges can far exceed the actual cost to the merchant of processing transactions, and can serve as a barrier to card usage. While a ban on surcharging under Payment Services Directive 2 (PSD2) was already imminent for cards affected by the EU’s recent Interchange Fee Regulation (IFR), the UK government opted to extend the ban to all retail payment methods. This ban also includes transactions processed by government agencies. Merchants – now barred from surcharging, but still responsible for interchange fees and assessments – may respond by raising prices, a move which would affect all payment types.

Australia and the US: Surcharging context

The option to implement card surcharges has a long history and is far from universally settled. While the EU has taken steps toward a more unified approach under PSD2, other countries, such as Australia and the US, have taken completely different approaches. Interchange fees in the UK are significantly lower (capped at 0.3% for credit and 0.2% for debit under the IFR) when compared to Australia (which caps interchange on credit cards at 0.8%) and the US (which often features credit card interchange rates well in excess of 3%), but still represent a cost to consumers.

In Australia, surcharges have long been a point of conflict. In the early 2000s, the Australian government began allowing card surcharges, but was forced to set stricter standards for large retailers in 2016 and other merchants in 2017 to curb excessive fees on cards issued in Australia, limiting them to the actual transaction cost.

In the US, the situation is considerably more complicated. Merchants accepting cards are not only subject to government regulations, but also to differing agreements with the card networks. In 2013, a settlement with Mastercard and Visa went into effect which allowed merchants to apply a surcharge to certain transactions up to the actual processing cost as long they also apply it to American Express. This change does not, however, apply to American Express, so merchants that accept all three of these networks are left unable to apply surcharges.

In addition to card agreements, 10 states in the US ban card surcharges. In many of the states with anti-surcharge laws, merchants are permitted to charge a higher price for card transactions; however, they are prohibited from describing it as a surcharge but must instead describe it as a cash discount. Earlier this year, the law in the state of New York was challenged in the Supreme Court on First Amendment grounds, however the issue has been returned to lower courts for further litigation and no changes have been made.

IFR and interchange lawsuits

The timing of this announcement is intriguing, given that the British Competition Appeal Tribunal just two days later rejected a GBP14 billion class action lawsuit against Mastercard that centred on merchants passing along interchange fees to consumers that paid in cash. Difficulty proving that merchants passed on fees was a major reason for the Tribunal’s denial of the suit. The elimination of surcharging in the UK should thus prove an interesting study in merchant behaviour. While in some cases these costs may be more or less in line with the costs to handle cash and other payment types, some merchants may nevertheless choose to raise prices in order to bear the burden of interchange fees, leaving January 2018 as a key date in future arguments over interchange fees.

Most Americans can’t kick this habit, and it’s killing them

Thanks;Ilene Raymond Rush

Published;Aug 24, 2017 1:52 pm ET

*Should you give up sugar?

This article is reprinted by permission from NextAvenue.org.

With obesity on the rise and high rates of Type 2 diabetes, more people are attempting to give up sugar. It isn’t easy. Although scientific opinion is far from unanimous, there is tantalizing evidence that sugar can be as neurologically rewarding as some addictive drugs, helping to explain why it’s so hard to kick the habit.

Even figuring out how much sugar you eat is tricky. As Gary Taubes points out in his book, “The Case Against Sugar,” the sweet stuff appears in everything from breakfast cereals to tobacco. And sugar can evade even careful label-readers, masquerading as glucose, fruit juice concentrate, high fructose syrup and sucrose.

75 pounds of sugar a year

According to the U.S. Department of Agriculture, average consumption of added sugars amounts to about 75 pounds of sugar per person a year.

Taubes find the widespread idea of sugar as simply “empty calories” naïve. Instead, he sees sugar as having specific and possibly harmful effects in the human body.

“Different carbohydrates, like glucose and fructose, are metabolized differently,” he says, “leading to different hormonal and physiological responses. Fat accumulation and metabolism are influenced profoundly by these hormones.”

“People act as though all that matters is the dose, but when you talk about sugar like any other drug you have a paradigm shift,” says Taubes. “Why does Zoloft [an antidepressant] do something different than Lipitor [used to lower cholesterol]? No matter what dose we give a patient of Lipitor, it’s never going to be an antidepressant.

“We keep talking about what’s the right dose of sugar rather than how it works in the body,” Taubes says. “We need to look at it differently.”

Sugars for fats: a poor trade-off

“I think we’re just starting to understand the short- and long-term problems that increased sugar intake can cause to the human body,” says Dr. David Becker, associate director of the preventive and integrative heart health program at the Temple Heart and Vascular Institute in Philadelphia. “From the heart point of view, sugar raises [unhealthy] triglycerides, lowers [healthy] HDL and causes something called metabolic syndrome, a condition where the body can’t process things normally. As we get older, this is as powerful a risk factor as high cholesterol, which causes an increased risk of hypertension and hyperlipidemia and sets the body up to have [a heart attack] over time.””

The dilemma is that “we traded one problem for another,” says Becker. Over the years, in giving up cholesterol, people turned to processed foods that were low in saturated fat but high in sugar.

“But because cholesterol is bad, that doesn’t mean sugar is good. They’re both bad for you,” Becker says.

So what should people eat?

Becker suggests the Mediterranean diet — which is high in healthy fats, proteins and complex carbohydrates such as legumes or whole grains — as one option.

“Diets have been operating between polar extremes,” says Becker. “On one end, there is the Ornish plan, which cuts fats below 10%, which means people eat more junk carbs such as white breads, pasta and sugar, to make up for missing calories. Then there is the Atkins diet, which is very high in saturated fat. I believe we need some balance.”

‘Stepping down’ from sugar

“You can definitely live without sugar,” says Susan Renda, assistant professor of community and public health at Johns Hopkins Medical School. “Mainly, it’s a source of quick energy that rapidly raises blood sugar. If you’re running a marathon, you might need that burst of energy, but in most cases you don’t.”

For those who can’t go cold turkey, Renda advises a “step-down” approach.

“First, be aware of the foods you’re eating. Sugar is everywhere, even in bread, where high fructose corn syrup can be used to help the yeast grow. People aren’t aware of how much sugar they consume.”

Then, she recommends substitutions.

“Pick a processed or refined carbohydrate and substitute a food of the earth, something closer to its natural state,” says Renda. “If you eat ice cream every night, consider substituting a handful of grapes or a few nuts three nights a week.”

Her third step is to work hard to enjoy whatever food you select.

“We tend to eat things we like very quickly. Choose a corner of a bar of dark chocolate — which is healthier than milk chocolate — and eat it very, very slowly,” says Renda.

Skip the soda

Becker finds that the simplest tip for many people is to watch what you drink.

“Sugary sodas are the most harmful — you can have 10 teaspoons of sugar in a single can. And fruit juices aren’t much better,” he says. “Get back to water, and if you must, put a tiny bit of fruit juice in it. It’s something that cuts down the calories and makes a huge difference.”

Despite Becker’s best advice, he admits that not many of his patients abandon sugar completely.

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“We need a lot of educating,” he says. “People like things that taste good. But this is a condition that can be cured. Try a sugar purge for a couple of weeks — people say that within two or three weeks they lose the taste for sugar really quickly.”

Ilene Raymond Rush is a health and science writer whose work appears in the Philadelphia Inquirer, Diabetic Lifestyle, Diabetic Living, Good Housekeeping, Weight Watchers Magazine, Philadelphia Magazine and many other publications. She lives in Elkins Park, a suburb of Philadelphia, with her husband and overweight schnauzer, Noodle.

Interview Series: Q&A with Dominika Minarovic and Elsie Rutterford, Founders of Clean Beauty Co

THANKS; Pia Ostermann

Published;August 17th, 2017

Euromonitor International is pleased to present an interview with Dominika Minarovic and Elsie Rutterford, Founders of Clean Beauty Co.

Clean Beauty Co started with a shared love for health and wellness. It began with a natural beauty blog, workshops, and a beauty recipe book, which quickly transformed into the launch of beauty products under the brand BYBI, which stands for ‘By Beauty Insiders’, in March 2017.

What made you decide to start Clean Beauty Co?

We saw there was a disconnect between people scrutinising labels and being picky about what they eat, but not applying the same rules to their use of cosmetics. This disconnect made us question the labels of our favourite products, and what we found propelled us to become more educated consumers. We documented this journey across our blog and social media, and Clean Beauty Co was born.

We started sharing beauty product recipes on the Clean Beauty Co platform, which quickly developed into a series of DIY workshops. These workshops started in 2016, and gave us a few hours with our audience to understand their concerns, what they’re thinking about the market, while they are walking away with knowledge and beauty products. We also published our book “Clean Beauty” in January 2017. From then we started seeing revenue coming in even without launching any products. Next came our product range, and we launched Babe Balm and Prime Time in March and May 2017, and we have plans to extend the range this year.

Transparency and integrity are the fundamental pillars of the Clean Beauty Co, which is split across the content and BYBI Beauty, the product arm of the business.

When you talk about the Clean Beauty Company, what does ‘Clean’ mean?

Clean beauty is for us, about stripping away the fluff and pointless fillers found in mainstream beauty products, and formulating with purpose. Every ingredient used has holistic as well as functional benefits, and we find that this philosophy is best aligned with natural formulation, so we don’t include synthetic ingredients in our products.

How important is the online channel to communicate with the consumer?

Online for us is a huge platform to be able to communicate with customers and get them to try our products. People feel much more comfortable buying beauty products online these days. And while there is the element of wanting to touch and smell the product, it is easier, particularly when it is a repeat purchase, to sell online. And this takes us back to our community and how we started, by being content driven. Because when someone learns with us online, and sees that we are not just trying to sell the product but share recipes, content, events and a book with them, they connect with the brand emotionally. I think across the board consumers are moving away from mass production. People are thriving for that connection with the brand, whether it’s researching them or communicating with them, but even knowing that they are produced locally, they have good ethics behind the brand.

Do you think that the demonisation of “unnatural” ingredients could be of detriment to the beauty industry?

Fundamentally, the shift that we’re seeing in the beauty industry as a whole is the demand for transparency. Brands are responding to this by not necessarily re-formulating and making their products more natural, it’s about them being more open about how they produce things. And I think that this demand will mean that brands will have to shift the way that they market and produce their products. But I don’t necessarily think that would turn people off buying beauty products.

Do you think the clean beauty recipe book could encourage cannibalisation of sales of your products?

It probably seems like it doesn’t make a lot of sense commercially that we give away recipes and then try to sell products. We think what worked in our favour, which are two things: firstly, not everyone is going to make their own beauty products; they don’t have time or can’t be bothered. Secondly, what separates us are the two brands with the two offerings which is for one, the book, workshops and Clean Beauty contents that is about very simple recipes that we share and people can make themselves, such as face masks and body scrubs. While the other is the brand product side of it, where we offer products which are not as easy to make, which for us is about driving innovation, by saying natural doesn’t have to be five ingredients or less, natural can be as scientific as mainstream beauty. It can be really unique ingredients and can be about high performance skin care, and feels luxurious.

Have you come across any difficulty in, for instance, legislation?

The issue around legislation is that there isn’t any when it comes to the terms of natural, organic, clean, and green. So it leaves the door wide open for us and what we call ‘green washing’; often bigger brands take advantage of packaging something as natural or organic, when actually it is not and nobody can actually call them out on it. The issue we have is that at the moment there isn’t really in the UK a certification for ‘natural’, but that is about to change. There is an organic certificate from the Soil Association, which is very well respected and has a very rigorous progress.

What are your plans for the future?

We’re focused on skincare, but if anything we will move into colour but that would be hybrid as we would never launch a mascara, for example, rather a tinted version of Babe Balm, or something similar.

That bespoke element is a very nice part of making your own beauty products. The way that we are incorporating this into the BYBI brand is around customising through different products. For example, you may mix the Babe Balm with our Detox Dust, which is going to make a moisturising mask for dryer skin types. As far as the brand’s next few months, we will launch a booster set, little droppers that you can drop into your existing skin care, which will be based on the customer’s skin type, environment, and night and day use.

ASIA PACIFIC DRIVES GLOBAL MOBILE COMMERCE, RECORDING 64 PERCENT GROWTH IN 2016 TO REACH US$ 328 BILLION

Thanks ; Press-release  / Euromonitor International
Published  ; 06 July, 2017

SINGAPORE – Euromonitor International and Retail Asia are proud to announce the launch of the
14th ‘Retail Asia Top 500 Retailers Ranking’. According to the report, mobile retailing represents the
fastest growing digital channel in Asia Pacific, with sales totalling US$328 billion in 2016, an increase
of 64 percent year on year. Mobile commerce accounts for over 50 percent of total digital commerce
in China, Indonesia and South Korea. Euromonitor expects the region to reach US$795 billion by
2021, almost tripling North America’s leading mobile commerce market size.
“The success of internet and mobile retailing is a response to the rising demand for convenience
driven by ageing populations, the rise of smaller households, urbanization and hyper connected
consumers,” says Michelle Grant, head of retailing at Euromonitor International. “As shoppers seek
more convenience-based offerings, retailers will meet this demand by developing methods to assist
frictionless shopping, including opening new convenience focused formats and enabling more
purchases via internet – connected devices. Digital commerce is a truly coming force, one that
retailers need to include in their strategy.” Grant added.
Euromonitor and Retail Asia announced that the region’s top 500 retailers recorded total sales of
US$940 billion in 2016. While China and Japan witnessed slowing growth, Southeast Asian
economies performed well in 2016 with many retailers in India, Indonesia, Philippines and Vietnam
experiencing double-digit sales growth.
The Retail Asia Top 500 ranking, based on Euromonitor International’s retailing data, ranks the top
retailers from 14 key economies across Asia Pacific in terms of total sales, number of outlets, sales
area and sales per square metres.
The top 5 Asia Pacific retailers in 2016 were:
1. AEON Group (Japan)
2. 7-Eleven Japan
3. Woolworths (Australia)
4. Wesfarmers (Australia)
5. Family Mart (Japan)
To download the free report, visit:
http://go.euromonitor.com/FR-170619-Retail-Asia-Top-500_Download-top-40.html

Canada: Consumer Lifestyles in 2017

THANKS;Jennifer Elster / EURO-MONITOR INTERNATIONAL

CL2017-CACL2017-CACanada-Lifestyles-in-2017.png

In contrast to recent years, consumer confidence has strengthened based on an improving economy, supporting growth, albeit slow growth, in consumer spending. Rising levels of spending have also been reflected in greater comfort in consumer borrowing, but rising household debt has become a concern. High house prices have discouraged younger consumers from jumping on the property ladder and slowed demand for a wide range of household items. Younger consumers are driving growth in online shopping.CL2017-CA